Legal

Refund & Cancellation

Last updated: 2026

This Refund and Cancellation Policy governs all purchases, subscriptions, and service engagements with Mariyano Technologies Pvt Ltd and Mariyano LLC. We have designed our processes to give clients full visibility and control at every stage, ensuring you only pay for work you are satisfied with.

Digital Products

Purchases of digital products — including software licences, templates, reports, and other downloadable items — are non-refundable once the order has been confirmed and the product has been delivered or made accessible. This policy exists because digital products are immediately consumable and cannot be "returned" in the way physical goods can.

If you have not yet accessed or downloaded your product and believe you received something other than what was described, please contact us within 48 hours of purchase and we will investigate and resolve the issue.

Custom Software Development Services

All custom software development and consulting engagements at Mariyano are highly tailored to the specific requirements of each client. Because work is bespoke and begins immediately upon project kick-off, refunds are not available for work already completed and delivered.

However, we structure every engagement to protect the client:

  • Work is broken into clearly defined milestones before the project begins.
  • Payment for each milestone is collected only after the client has reviewed and approved the deliverables for that milestone.
  • You are never required to pay for the next phase until you are satisfied with the current one.

This milestone-based model ensures you retain control throughout the engagement and are not exposed to financial risk for work that does not meet the agreed specifications.

Milestone-Based Payment Structure

For all custom projects, the following process applies:

  • Scoping — We define the full scope, deliverables, and milestones with you upfront in a signed Statement of Work.
  • Delivery — At the end of each milestone, we deliver the agreed outputs for your review.
  • Review period — You have an agreed review window (typically 5–7 business days) to test and provide feedback.
  • Approval and payment — Once you formally approve the milestone, the milestone payment becomes due.
  • Revisions — Any changes to scope are handled via a change request process with agreed pricing before work begins.

Project Cancellation

Either party may cancel an ongoing engagement with written notice. In such cases:

  • The Client is liable for payment of all milestones that have been delivered and approved prior to the cancellation notice.
  • If a milestone is in progress at the time of cancellation, a pro-rated payment will be calculated based on work completed, and the partially completed deliverable will be handed over.
  • Any advance payments made for future milestones not yet commenced will be refunded within 14 business days.

Subscription Services

For any subscription-based products offered by Mariyano (such as SaaS platforms or ongoing support retainers), the following applies:

  • Subscriptions may be cancelled at any time by providing written notice before your next billing date.
  • Cancellations take effect at the end of the current billing period. You will retain access until that date.
  • We do not offer partial refunds for unused time within a billing period, unless required by applicable consumer protection law.
  • Annual subscriptions cancelled within 14 days of initial purchase may be eligible for a pro-rated refund for the remaining months, subject to review.

Delivery Issues

If you encounter any difficulty accessing, receiving, or downloading a product or deliverable, please contact our support team immediately at [email protected]. We will prioritise resolving delivery issues and will re-deliver or provide alternative access at no additional charge.

Disputes

If you believe a charge was made in error or a deliverable did not meet the agreed specification, please raise the issue with us in writing within 14 days of the relevant delivery or charge. We will acknowledge your dispute within 2 business days and aim to resolve it within 14 business days through good-faith discussion.

If we are unable to reach a resolution, the matter will be handled in accordance with the dispute resolution process outlined in our Terms and Conditions.

Contact

For any questions regarding this policy, or to raise a refund or cancellation request, please contact us at [email protected].

Mariyano Technologies Pvt Ltd
1st floor, No. 16, Rajiv Gandhi Salai (OMR), Karapakkam, Chennai 600097, India

Mariyano LLC
1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, USA